Please read our return policy carefully before placing an order with Reef and Reel. Once you place an order with us, we will understand that you have carefully read, understood and agree to our return and refund policy.
Here at, Reef and Reel, we are totally committed to the selling you the highest quality products ensuring you 100% customer satisfaction. Our customer service team is here from 10am - 6pm EST to make sure that all of your questions and concerns are handled and resolved in a timely fashion. However, in an unlikely circumstance, you may like to return the product, the guidelines to do so are below.
Our policy is valid for a period of 7 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 7 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not be able to issue a refund but will provide you with a store credit instead for future purchases.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: 7273 Bryan Dairy Rd. Largo, FL 33777. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will refund the shipping costs upon receiving the items.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.
All refunds will be subject to a 5% restocking fee unless one of the refund requirements are met.
This document was last updated on February 17, 2019